Frequently Asked Questions
Everything you need to know about your journey to healthier skin.
How long does it take for my order to ship?
Standard orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Are your products safe for sensitive skin?
Yes, all OneSkin products are dermatologist-tested, hypoallergenic, and formulated without harsh parabens or synthetic fragrances to ensure they are gentle on all skin types.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times vary by destination.
Is OneSkin cruelty-free?
Absolutely. We are committed to ethical beauty practices and never test our products or ingredients on animals.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.